Towing & roadside assistance
Broken down, in an accident, or looking for a vehicle brought to Gino's through a police-ordered tow? Our local team will help you understand the right next step.
Just been in an accident?
You do not have to figure out every next step alone.
Take care of immediate safety first. When you are ready, call us. We can help you understand the repair process, coordinate towing when needed, and work through the insurance steps with you.
You do not need an insurance claim number, an estimate, or all the details before contacting Gino's.
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Make sure everyone is safe
Move to a safe place if you can. If anyone is injured, traffic is blocked, or the scene is dangerous, call 911 first.
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Document the basics
Take photos of the vehicles and scene, exchange contact and insurance information, and save any police report details you receive.
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Call Gino's
Tell us where the vehicle is and whether it can be driven safely. You do not need a claim number or every answer before you call.
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Arrange towing if needed
Do not drive a vehicle that may be unsafe. We can help coordinate towing to our Rowley shop and explain what happens next.
Same-day appointments · same-day repair starts
Nobody wants accident repair on the calendar. We can get started when you need us.
Gino's offers same-day appointments and can begin the repair process the day your vehicle arrives—without making you wait days or weeks just to get started. Already have an insurance estimate? Email it to us, choose a convenient drop-off time, and we'll review it right away. Differences between an initial insurer estimate and the complete repair plan are common, and our appraisal staff works through complex repairs with insurance carriers every day.
What's included
One call brings you straight to our shop
When you're stranded, the last thing you need is a tow to somewhere that then has to send it to us. Our fleet delivers your vehicle directly to Gino's — so repairs can start right away.
- Local flatbed towing
- Accident recovery
- Direct-to-shop delivery
- Roadside assistance
- Municipal & police-ordered towing
- Vehicle release guidance
Straight to our shop
No extra drop-off or second tow — your vehicle arrives where the repairs happen.
Police-tow guidance
Clear next steps when a vehicle is at Gino's after a municipal or police-ordered tow.
Accident recovery
Just been in a collision? We recover your vehicle and start the repair process for you.
Police-ordered tow at Gino's?
Here's how to get the right next step.
Gino's provides municipal towing for towns and Police Departments across the area. What happens next depends on why the vehicle was towed. Start with the path that fits your situation below.
Step 1: Call or email us to confirm your vehicle's location.
Gino's operates several storage facilities across the North Shore. Tell us which Police Department ordered the tow and provide your vehicle information. We'll locate it, confirm the correct facility, and explain any release requirements before you head out.
Expired plates, registration, or enforcement action
Clear the enforcement issue before arranging release.
Correcting the issue first helps avoid an unnecessary trip and makes the release conversation more straightforward.
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Resolve the issue that led to the tow—such as expired plates or registration—before calling Gino's about release.
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Follow any instructions from the Police Department and clear any law-enforcement hold that applies.
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Have proof that you are the registered owner or an authorized designee available. Additional requirements may vary by town and reason for the tow.
Accident-related police tow
We can help with repair, relocation, or total-loss processing.
You do not need to know the final outcome before you call. We'll help you understand the practical next step for the vehicle.
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Call us even if you are not sure whether the vehicle will be repaired, relocated, or handled as a total loss.
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We can help you understand the condition of the vehicle and coordinate the appropriate next step with you and your insurance company.
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If you choose Gino's for the repair, our collision and appraisal teams can begin moving the process forward without an unnecessary second tow.
Release requirements can vary by Police Department, municipality, and reason for the tow. If you received instructions from law enforcement, follow those first.
Towing and vehicle-location help
Common towing questions
Call or email us if you are unsure where your vehicle is or what comes next. We will help you confirm the location and understand the practical next step before you travel.
Call or email Gino's before traveling to a facility. Provide your name, vehicle details, and the Police Department that ordered the tow. Our team will locate the vehicle, confirm the correct facility, and explain the next practical step.
Share your name, phone number, vehicle year, make, model, color, license plate if available, and the Police Department that ordered the tow. If the tow followed an accident, tell us that too so we can guide you toward repair, relocation, or total-loss processing.
Resolve the issue that led to the tow, follow the instructions you received from the Police Department, and clear any hold that applies before arranging release. Have proof that you are the registered owner or an authorized designee available. Requirements vary by municipality and reason for the tow, so call us before traveling.
Call Gino's even if you do not yet know whether the vehicle will be repaired, relocated, or treated as a total loss. We can help you understand the vehicle's location and condition, then coordinate the appropriate next step with you and your insurance company.
Yes. If you choose Gino's for repairs, our collision and appraisal teams can begin moving the process forward without an unnecessary second tow. When repair is not the next step, we can help coordinate relocation or total-loss processing as appropriate.
Gino's operates several storage facilities across the North Shore, so your vehicle may not be at the Rowley repair shop. Calling or emailing first lets us confirm the correct location and explain any release requirements before you travel.
Stranded or just had an accident?
Call now for local towing and roadside assistance — we'll bring your vehicle straight to us.